Hotel St. Helene - New Orleans

3 flights of stairs (no elevator) to get to your room that is the size of a closet for $200.00 per night. Raised floor with no lighting where someone could easily get injured!! Incredible!!!!!! What do you think???

The location was great and Ty was wonderful and very friendly

The balcony view was horrible (parking garage) and the trash pick up noise every night at 2am and 5am was just awful. Charging so much more for the balcony room is not right because you are not getting any benefits of it. I would have rather paid less for a non-balcony room with no trash pick up noise. If I would have known trash pick up was every night I would have ask to change rooms. When I ask the front desk on day 2 if trash gets picked up every night, she did not know. The room was clean with the exception of the floors. Our feet were black while walking around. So we wore our flip flops the rest of our stay. The balcony was also very dirty and I went out to the hall and grabbed a broom and swept it.

Wonderful location! Quirky decor Outside balconey Soft sheets

Sorry breakfast!!!!!!!!!!!!!!!!!!!!! Bad mattress Badly managed. Hotel could be ideal if services improved.

The hotel was small yet cozy! The courtyard pool was beautiful and inviting. I loved our balcony overlooking the courtyard!

Awesome location, 2 blocks from the heart of Bourbon and 2 blocks from river walk! Walking distance to all of the French Quarter!

Everything was great!!

I liked the staff and the easy walk through the French Quarter.

There were too many renovations going on for me to see the beauty of the place. The hotel doesn't work.

The location was unbeatable; the staff were very friendly, courteous and helpful; the design of the hotel interior and exterior was impressive; we LOVED the pool.

Because of the interior design, the hotel is quite 'echoey'. If there are loud talkers on the stairs or hallways, you can hear them very clearly. Also, and MOST annoyingly, the doors to each room are spring loaded so they close very quickly and very LOUDLY! If the guests are the thoughtful type, they shut the door carefully to avoid the slam. But if they are not (and unfortunately we were surrounded by a number of these types of guests) you can expect loud door slamming day and night - which is very disturbing and uncomfortable.

It was very clean, staff were very nice, convenient location.

The hotel did not have a working elevator and what was described as a "king suite with separate shower and bath" was actually a double bed with a shower only.

The hotel is centrally located to all of the spots we wanted to visit. The employees are extremely helpful and friendly.

The elevator is not in working order. Apparently the owners have run into bureaucratic red tape.

Location, location, location.

The older style indoor hallways mean you can hear conversations and doors closing at all hours. Take earplugs and you'll have a perfect stay.

Relaxing minimalist design after renovation, preserves nice old features like high ceilings. Rooms are sparse but comfortable. Great location in the French Quarter. Would take this over big hotel any time.

Ventilation was noisy. However, it provided an excellent foil for the noise from the building next door, which sometimes hosts parties.

I really enjoyed my stay at St. Helene. The staff was very polite and helpful! They recommended great places to dine (Oceanas and Cafe Flor de lis), allowed me to leave my luggage there free of charge while I ran some errands, and answered any questions I had. The room was very clean and unique decor! It didn't feel like a hotel (in a good way), more like a very relaxing get-away room. I will definitely stay here again!

The only delta was that the television was fuzzy. I didn't bother asking to fix it, I mean it's probably an indicator that one should be out exploring nola instead of watching tv.

Location -balcony-

They need a plan for parking perhaps a valet service or at the least, an arrangement with another facility. The chairs on the balcony need to be more comfortable. Trucks would park in front of the hotel and leave the coolers on the ownership should take steps to do something about idling trucks.

The staff was friendly and professional. The hotel was recently renovated and is clean, airy and comfortable. The location is excellent. They have a nice little courtyard with a small but inviting swimming pool. I wasn't expecting any kind of breakfast, but they set up coffee and pastries every morning - nice touches, as were the complementary water bottles and pralines in the room upon check-in. Their in-room amenities such as soap, body wash, shampoo, conditioner, iron, ironing board and safe are more than adequate and add to a general sense of comfort. The rooms are spacious and tasteful.

Upon arrival, there was a mix-up with the room assigned to me due to a guest who should've checked out but stayed an extra night. As a result, I spent a night in another room and then had to be moved the next day - a minor inconvenience which really only meant that I couldn't unpack right away. The staff moved my luggage for me while I was out. Also, my first room had no tv service. I was informed of this upon check-in. The elevator isn't working yet. This didn't bother me, but I can see how it might be troublesome to others. Sound travels quite a bit within the hotel. I recommend earplugs:)

We loved the convenience of the hotel. It was very clean.

I didn't like that the elevator was out.